This policy applies on a course by course basis. To request cancellation, call Keystone Student Services at 1-800-255-4937. Tuition refunds will be based on the date of cancellation and the amount of course assignments completed as follows:
If a course is cancelled within five days after midnight of the date the Enrollment Agreement is accepted (the Cancellation Period), all tuition monies paid to Keystone will be refunded.
If a course is cancelled between 6 and 30 days after enrollment and no assignments are submitted to Keystone all tuition monies paid to Keystone will be refunded.
If a course is cancelled after the Cancellation Period and after course assignments have been submitted to Keystone for correction, a percentage of the remaining tuition will be refunded as follows:
Percentage of assignments completed / amount of tuition obligation
- 10% or less completed 10% of tuition after subtracting the registration fee
- Between 11% and 25% completed 25% of tuition after subtracting the registration fee
- Between 26% and 50% completed 50% of tuition after subtracting the registration fee
- Over 50% completed Obligation for full tuition
Shipping and Handling and KPP Administrative fees are non-refundable.
Due to US Treasury requirements, Keystone cannot offer refunds to students with a non-US address.
To qualify for a refund, a student must be in active standing according to Keystone's Activity Policy.
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